Legal
Privacy Policy
Last updated: January 2025
1. Information We Collect
When you interact with Vault Dubai through WhatsApp or our website, we may collect: your name and contact information (provided voluntarily via WhatsApp), your product preferences and reservation details, device information and browsing data (through standard analytics), and communication records from WhatsApp conversations. We do not collect payment information directly — all transactions are handled manually and confirmed through WhatsApp.
2. How We Use Your Information
We use your information to process your product reservations and enquiries, communicate with you regarding your orders via WhatsApp, improve our product curation based on preferences, send relevant updates about new collections (only if you have opted in), and comply with applicable UAE laws and regulations.
3. WhatsApp Communications
All order reservations, confirmations, and customer support occur through WhatsApp Business. By initiating contact with us on WhatsApp, you consent to receiving messages related to your enquiry. We do not engage in unsolicited marketing messages. All communications are stored in accordance with WhatsApp's privacy policy.
4. Data Sharing
We do not sell, trade, or transfer your personal information to third parties. Your information may be shared with: delivery partners (limited to name and delivery address only), and UAE regulatory authorities if required by law. We do not share your WhatsApp number or contact details with any marketing third parties.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations under UAE law. You may request deletion of your data at any time by contacting us via WhatsApp.
6. Cookies & Analytics
Our website uses standard analytics to understand site usage and improve your experience. This includes page view data and click behaviour. No personally identifiable information is collected through our analytics. You may disable cookies through your browser settings.
7. Your Rights (UAE)
In accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the right to access, correct, or delete your personal data. To exercise these rights, contact us via WhatsApp.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact
For any privacy-related questions, please contact us via WhatsApp at +971 56 440 4931. We aim to respond within 24 hours.